Search Results for: deliverables

When placing an account with an insurer, an agency will request specific policy forms or coverages. When the policy package is delivered, the agency should make sure the requested forms are included. However, often overlooked, but just as important, are the forms included that the agency did NOT ask for.

In my book “When Words Collide: Resolving Insurance Coverage and Claims Disputes” I address three sources of coverage gaps that most often lead to claims disputes. Probably the most overlooked source is the failure to QC policy deliverables, specifically forms attached by a carrier that were not requested by the insurer. Here is a case in point….

The final insurance policy delivered to an insured usually has a list of form numbers. Do you know which of them are ISO forms and which are not? Can you sometimes tell from the form number that a particular included form might be troublesome? This article discusses how you can sometimes immediately spot endorsements that need your attention.

Does your agency routinely QC policy deliverables? Are all the forms and coverages you requested provided? Perhaps more important, what forms did the insurer include that you did NOT ask for? Failure to perform this critical task can result in uncovered claims for your customer and E&O claims for the agency.