Category: Miscellaneous

September 11, 2001 – September 11, 2021

Given recent international events, in the coming months and years, we may become as susceptible to terrorist attacks as we were 20 years ago, so perhaps it’s time to revisit those insurance issues on the 20-year anniversary of 9/11. Previously published articles of mine are no longer available, so here is my plan….

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Fried Chicken and Customer Loyalty

Growth comes from acquiring new business; profitability comes from retaining existing business. Customer loyalty, and thus retention and profitability, isn’t driven by cheap prices, AI bots, big data, nor nifty phone apps. Loyalty springs as much (or more) from the heart as the mind.

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Am I Legally Liable?

Your insured asks, “If I do ‘X’, am I legally liable?” Or, “If ‘this’ happens, am I legally liable?” How do you respond to such questions from your customers? Do you simply refer them to an attorney or do you provide some guidance with the caveat that you’re not an attorney and not providing legal advice?

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New Interview

In the debut episode of Season 2, we spend some time with Bill Wilson, the founder, and CEO of, a website dedicated to property & casualty commentary; a site we all have saved to our favorites here at the PGI home office.

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Resolving Claim Disputes

What is the most effective way of resolving a property insurance claim and what roles do the agent, adjuster, and contractor play? I explore these issues in a podcast interview that focuses on the restoration industry.

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My New Ebook

My ebook 52 of the Greatest Things Anyone Ever Said… and Why has gone live on Amazon and in 24 hours has become Amazon’s #1 New Release in the Quotational Reference book category. This ebook includes 52 of my favorite quotations, each with a brief essay about what the quotation means. While the ebook can be read in its entirety and in any order, it is designed so that each quotation and essay is read weekly over the course of the coming year and it can be accessed right from your phone or tablet.

BONUS! Purchasers of this book get a free PDF download of my book “QuoteNotes: The Ultimate Quotational Reference System and Authoring Tool for Professional Speakers and Writers” endorsed by Zig Ziglar and Brian Tracy. This is an indexed and cross-referenced compilation of my 1,500 favorite quotes and includes a section on how to use quotations in your speaking and writing.

To get BOTH books at a discounted price, click the book cover or CLICK HERE.