Category: Miscellaneous

In Claim Disputes, Disregard Case Law At Your Own Risk

In a recent court case, the insurer failed to carefully consider the case law cited by the claimant’s attorney and, as a result, was found have denied a claim in bad faith. In my book “When Words Collide: Resolving Insurance Coverage and Claims Disputes,” I explain why pertinent information from any source, especially case law, should be considered.

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Burand’s Insurance Agency Adviser

If you are an agent, especially if you’re an agency owner or manager, I highly recommend subscribing to consultant Chris Burand’s monthly Insurance Agency Adviser newsletter. To illustrate the reason for this recommendation, all you have to do is skim his most recent newsletter….

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The Answer to Every Coverage Question

What if someone asks you a coverage or claim question about a specific scenario, but they don’t provide you with any information about what policy form(s) might apply? How would you answer that question and why? Anyone familiar with my articles and books knows my answer….

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COVID, Loss Control, and Chicken Soup

The government and media focus on the COVID pandemic has largely centered around vaccination. Very little has been said about other risk management techniques, especially the concept of loss prevention vs. loss reduction. So what does this have to do with the insurance industry? Likewise, what does it have to do with chicken soup?

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September 11, 2001 – September 11, 2021

Given recent international events, in the coming months and years, we may become as susceptible to terrorist attacks as we were 20 years ago, so perhaps it’s time to revisit those insurance issues on the 20-year anniversary of 9/11. Previously published articles of mine are no longer available, so here is my plan….

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Fried Chicken and Customer Loyalty

Growth comes from acquiring new business; profitability comes from retaining existing business. Customer loyalty, and thus retention and profitability, isn’t driven by cheap prices, AI bots, big data, nor nifty phone apps. Loyalty springs as much (or more) from the heart as the mind.

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My New Ebook

My ebook 52 of the Greatest Things Anyone Ever Said… and Why has gone live on Amazon and in 24 hours has become Amazon’s #1 New Release in the Quotational Reference book category. This ebook includes 52 of my favorite quotations, each with a brief essay about what the quotation means. While the ebook can be read in its entirety and in any order, it is designed so that each quotation and essay is read weekly over the course of the coming year and it can be accessed right from your phone or tablet.

BONUS! Purchasers of this book get a free PDF download of my book “QuoteNotes: The Ultimate Quotational Reference System and Authoring Tool for Professional Speakers and Writers” endorsed by Zig Ziglar and Brian Tracy. This is an indexed and cross-referenced compilation of my 1,500 favorite quotes and includes a section on how to use quotations in your speaking and writing.

To get BOTH books at a discounted price, click the book cover or CLICK HERE.