Category: Miscellaneous

A lot has been said over the past year or so about “shrinkflation” when the unit price of a product goes up, not because of a price increase but because of a reduction in value due to the amount of the product being sold for the same price. Does this happen with insurance? If so, who is to blame?

I realize I’ve been remiss in the frequency of my blog posts recently. But it’s not because I haven’t been writing. In addition to the new book I’m working on about the history, evolution and meaning of CGL property damage exclusions, I continue to write a monthly column for Insurance Journal magazine….

In a recent court case, the insurer failed to carefully consider the case law cited by the claimant’s attorney and, as a result, was found have denied a claim in bad faith. In my book “When Words Collide: Resolving Insurance Coverage and Claims Disputes,” I explain why pertinent information from any source, especially case law, should be considered.

If you are an agent, especially if you’re an agency owner or manager, I highly recommend subscribing to consultant Chris Burand’s monthly Insurance Agency Adviser newsletter. To illustrate the reason for this recommendation, all you have to do is skim his most recent newsletter….

What if someone asks you a coverage or claim question about a specific scenario, but they don’t provide you with any information about what policy form(s) might apply? How would you answer that question and why? Anyone familiar with my articles and books knows my answer….

Given recent international events, in the coming months and years, we may become as susceptible to terrorist attacks as we were 20 years ago, so perhaps it’s time to revisit those insurance issues on the 20-year anniversary of 9/11. Previously published articles of mine are no longer available, so here is my plan….

Growth comes from acquiring new business; profitability comes from retaining existing business. Customer loyalty, and thus retention and profitability, isn’t driven by cheap prices, AI bots, big data, nor nifty phone apps. Loyalty springs as much (or more) from the heart as the mind.