Do you advocate for customers at claim time? If not, you are likely missing out on a golden opportunity to improve retention and gain referrals of new business. Smart and competent agents advocate for their customers when a claim has been improperly denied and there is an inexpensive tool available to enhance their success.
Read More
I have blogged before about the danger (to customers and E&O policies) of agents who attempt to perform services they’re not qualified to provide and/or hold themselves out as having skills greater than that which they actually possess. Agency consultant Chris Burand kicks it up a notch….
Read More
There are currently proposals to create a Pandemic Risk Insurance Act (PRIA) comparable to or as a part of the existing Terrorism Risk Insurance Act (TRIA). This article explores some of the issues such as whether a federal backstop program is feasible or should be optional or mandatory,
Read More
Many insurers are broadening personal and commercial lines policy coverages as a goodwill measure in the wake of the COVID-19 pandemic or such broadenings or relaxations of policy conditions are being mandated by regulators. I believe there is a right way and a wrong way to do this, even if the right way isn’t the easy way.
Read More
There is a rising tide of governmental effort to force insurers to pay for business losses even if not covered by the policies they sold. Is this form of government confiscation justified by the alleged public good? Is it legal? Is it right?
Read More
Do you sell any commercial lines insurance policies for $11-$29 a month? Do you sell any commercial lines insurance policies, start to finish, in less than 10 minutes? Here’s an organization that says it can and does.
Read More
Is there a duty for insureds to read their insurance policies? Should insurance professionals (agents, underwriters, adjusters) read and understand the insurance policies they sell or service? Take this very quick poll and offer your opinions (poll is limited to the first 100 responders).
Read More
An article I read about the current profitability issues with the commercial auto line of insurance implied that the reason and solution primarily involved the rating methodology. Perhaps, but there could be another explanation….
Read More
BONUS! Purchasers of this book get a free PDF download of my book “QuoteNotes: The Ultimate Quotational Reference System and Authoring Tool for Professional Speakers and Writers” endorsed by Zig Ziglar and Brian Tracy. This is an indexed and cross-referenced compilation of my 1,500 favorite quotes and includes a section on how to use quotations in your speaking and writing.
To get BOTH books at a discounted price, click the book cover or CLICK HERE.