Last week, someone posted a LinkedIn link to a YouTube review of my book. I knew nothing about it at the time. If you haven’t considered the potential value of the book, I’d like to share this review with you:

Video:  Why I Secretly Love Disputes

An honest review of “When Words Collide” by Bill Wilson

“I think everyone who works in P&C insurance should read this book.”  – Amber Wuollet

3 reasons you should read this book +
1 reason you shouldn’t

Most insurance claims are smooth transactions where the insured, agent, and claims adjuster work seamlessly together to get to a claims decision and payment in a matter of hours or days.

Some claims, however, take a detour through the intensive rounds of research, analysis, and discussion that we call coverage disputes.

Bill Wilson, renowned insurance expert with 50+ years of experience in the industry, created his book “When Words Collide” to address this problem and help insurance professionals avoid the pitfalls of claims gone wrong.

In this episode, we chat about Bill’s book and my love/hate relationship with coverage disputes.

“Reading this book was like sitting in on a hundred claims committees without having to spend a thousand hours in research and meetings.” – Amber Wuollet

Are you one of the few, the proud, the WWC readers?


The following two tabs change content below.

Bill Wilson

Founder at
One of the premier insurance educators in America on form, coverage, and technical issues; Founder and director of the Big “I” Virtual University; Retired Assoc. VP of Education and Research from Independent Insurance Agents & Brokers of America. Reprint Request Information