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FREE Webinar on “When Words Collide”

On October 17, I’ll be presenting a FREE one-hour webinar on my book “When Words Collide: Resolving Insurance Coverage and Claims Disputes.” One of the focuses will be on the role of state insurance regulators in policy form review and resolving claim disputes.

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Becoming a True Professional Agent

Are you or do you want to be a true professional insurance agents or a pedantic price peddler? Are you lazy or are you willing to study, prepare, and practice to become a true professional who helps individuals, families and organizations avoid financial catastrophe?

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Property Insurance Coverage for Water Intrusion

A major source of claims in both residential and commercial property policies is water intrusion from weather-related sources. Some policies cover such damage and others don’t. But even those that do usually provide conditional coverage based on the insured’s actions (or inaction).

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Three Sources of Coverage Gaps That Lead to Claim Disputes

In my book “When Words Collide: Resolving Insurance Coverage and Claims Disputes” I address three sources of coverage gaps that most often lead to claims disputes. Probably the most overlooked source is the failure to QC policy deliverables, specifically forms attached by a carrier that were not requested by the insurer. Here is a case in point….

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Krulak’s Law

Is your frontline staff worth $50,000 an hour? Not that you can pay them that, but are they worth that amount? Perhaps, if you believe Krulak’s Law.

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The Hidden Peril in Wildfire Catastrophes: Smoke

An article I read recently made me wonder how many of my agent peers understand the issue of wildfire smoke, so I wanted to share several lessons learned regarding wildfire smoke claims following the 2012 Waldo Canyon wildfire.

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Insurance Profitability’s Ugly Step Child

An article I read about the current profitability issues with the commercial auto line of insurance implied that the reason and solution primarily involved the rating methodology. Perhaps, but there could be another explanation….

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Is Buying Insurance Like Ordering a Burrito?

“In a world where we can summon a car, or our favorite Mexican restaurant’s veggie burrito, at the touch of a button; shouldn’t we be able to get insurance cover for our homes by just providing our address?”

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My New Ebook

My ebook 52 of the Greatest Things Anyone Ever Said… and Why has gone live on Amazon and in 24 hours has become Amazon’s #1 New Release in the Quotational Reference book category. This ebook includes 52 of my favorite quotations, each with a brief essay about what the quotation means. While the ebook can be read in its entirety and in any order, it is designed so that each quotation and essay is read weekly over the course of the coming year and it can be accessed right from your phone or tablet.

BONUS! Purchasers of this book get a free PDF download of my book “QuoteNotes: The Ultimate Quotational Reference System and Authoring Tool for Professional Speakers and Writers” endorsed by Zig Ziglar and Brian Tracy. This is an indexed and cross-referenced compilation of my 1,500 favorite quotes and includes a section on how to use quotations in your speaking and writing.

To get BOTH books at a discounted price, click the book cover or CLICK HERE.