Com•men•tar•y … an expression of opinions or offering of explanations

Efficiency vs. Effectiveness

Effectiveness means deciding what should be done, whereas efficiency means doing better that which is already being done. Although efficiency is certainly important in its role in identifying and minimizing wasted time and activity, effectiveness should receive your highest priority. It doesn’t matter how efficiently you do something that shouldn’t be done at all.

Read More

Catastrophes and “Do Little” Syndrome

The vast majority of property owners do not buy earthquake or flood insurance. Why and what can be done about it? Can it be fixed? Will we fix it? Or does history truly teach us that we learn nothing from history?

Read More

Natural Disasters and Fraud

The following story, originally titled “Disaster Scum,” is as relevant today as it was when written, especially in the wake of Hurricane Harvey and perhaps Hurricane Irma. Be sure your customers are wary about dealing with post-catastrophe crooks.

Read More

Insurance TV Commercials Revisited

TV commercials focusing on coverage rather than price are awesome. BUT perhaps someone should do a better job of vetting the accuracy of the coverage or claim scenario?

Read More

Lemonade’s Bizarre New Self-Service Approach

Industry “disrupter” Lemonade has announced that they are now allowing their customers to reduce coverages and limits, cancel policies, and remove insureds without customer service intervention. And this is supposed to be a good idea?

Read More

Insurance Superhero?

What is an insurance superhero and how does that relate to sales training, support and mentoring? Check out my interview and the “About” section at

Read More

Stay Updated

Get a weekly digest of my most recent posts.



Top 5 Insurance and Legal Blog for 2017

My New Ebook

My ebook 52 of the Greatest Things Anyone Ever Said… and Why has gone live on Amazon and in 24 hours has become Amazon’s #1 New Release in the Quotational Reference book category. This ebook includes 52 of my favorite quotations, each with a brief essay about what the quotation means. While the ebook can be read in its entirety and in any order, it is designed so that each quotation and essay is read weekly over the course of the coming year and it can be accessed right from your phone or tablet.

BONUS! Purchasers of this book get a free PDF download of my book “QuoteNotes: The Ultimate Quotational Reference System and Authoring Tool for Professional Speakers and Writers” endorsed by Zig Ziglar and Brian Tracy. This is an indexed and cross-referenced compilation of my 1,500 favorite quotes and includes a section on how to use quotations in your speaking and writing.

To get BOTH books at a discounted price, click the book cover or CLICK HERE.